FAQ

FAQ

What’s the difference between this and counselling?

Well Mind offers supportive, reflective conversations designed to help you slow down, make sense of what’s happening, and reconnect with your own direction.

Counselling/psychotherapy is a clinical service that may involve diagnosis, structured treatment, and working with mental health conditions.

Well Mind offers a calm space for reflection, emotional clarity, and personal growth, inspired by humanistic principles such as empathy, authenticity, and being deeply understood.

Is this coaching?

Not in the traditional “strategy + action plan” style of coaching.

We focus more on understanding your inner experience — your emotions, values, patterns, and what feels true underneath the surface. Sometimes people don’t need another practical “to-do list”… they need a space where the human part of the struggle is actually acknowledged.

Approaches like CBT can be very helpful for creating change through practical tools, mindset shifts, and behaviour steps however at Well Mind,  we make space for what you feel and what it means, because long lasting change happens when you feel genuinely understood, not just managed.

What if I feel emotional during the session?

That’s more than okay, emotions are often where the work is.

We live in a world where it’s easy to stay stuck in surface-level reactions. But underneath frustration or anger, there’s often something deeper. When you connect with your real feelings, it can feel raw and vulnerable but that’s also where growth, acceptance, and meaningful change can happen.

Do I need a clear goal before I book?

No, not at all.

Some of the most powerful sessions happen when you’re not sure what to say. Those moments can lead to unexpected clarity, light-bulb insights, and the deepest learning points. You don’t need a plan, just a willingness to show up as you are.

Is this confidential?

Yes, absolutely.

Conversations are confidential. Confidentiality may only be broken if there is serious concern about safety (for example, risk of harm to yourself or someone else), or where disclosure is required by law.

For online sessions, confidentiality also depends on having a private space on your side, a quiet, isolated room where you won’t be overheard.

How many sessions do people usually do?

There’s no “right” number as it is completely personal.

Some people come for clarity during a specific moment in life, while others return simply because they value having space to reflect, feel, and understand themselves more deeply. Being truly listened to is powerful and it’s something many adults don’t get enough of.

Ultimately, you decide what feels right for you.

What if I’m in crisis or feel unsafe?

This is not a crisis service and may not be suitable if you are in immediate danger, feeling unsafe, or at risk of harming yourself or someone else.

If you need urgent help, please contact emergency services or your local crisis support line.

Crisis support

If you feel you may be at risk of harming yourself or someone else, contact emergency services or your local crisis support line.